Charges:                                                                                                                              

The delivery charge to mainlland UK is £4.99 (incl VAT). Delivery with be done via courier delivery to home and business within mainland UK (up to 25kg).

For further details of postage charges, or rates outwith the UK, please e-mail us on info@moodfoodcompany.co.uk.

Dispatch:

All orders received will be processed within 3 working days. Our parcels are shipped using our courier service.

Our courier will deliver between 9am to 5pm. A card will be left if there is no-one available to receive the parcel. You will be asked to contact the local depot to arrange a re-delivery or to collect your parcel from them.

The courier will make a second attempt to deliver the parcel and if this fails the parcel will be returned to us.

At this point we will refund you for the goods (less the delivery & return cost) or you can request for the parcel to be re-delivered. This will be charged at the original rate plus any return charges incurred.

Delivery is available Monday to Friday, but is not available on weekends or Bank Holidays. Orders placed on Saturdays, Sundays or Bank Holidays will be treated as having been received on the next working day.

Packaging:

We care about the environment and as such we use recycled material as much as possible. We re-use packaging sent to us by our suppliers whenever we can and our 'new' boxes are made from 60% recycled material and we encourage you to re-use your packaging or recycle it. Therefore don't be alarmed if it looks like your box has been used before. Any packaging that can't be re-used is sent for recycling.